--- skill_id: bill-negotiation-script-writer skill_name: Bill Negotiation Script Writer category: Financial Planning shape: Draft-and-Deliver files_required: 06 files_optional: 02 trigger: On-demand --- # Bill Negotiation Script Writer **What this skill does:** Writes a ready-to-use phone or chat script for negotiating down a specific bill — internet, phone, insurance, a medical charge, a credit card rate. It gives you the opening line, the leverage points, the exact ask, and what to say when they say no, tuned to your account history. **Best for:** Anyone who knows they're overpaying but freezes up on the call or doesn't know what to ask for. **Pulls from:** File 06 (Finances) for how long you've been a customer, what you pay, and any competing offers noted. File 02 for household details that strengthen the case (bundling, multiple lines, length of tenure). --- ## QUESTIONS TO PERSONALIZE THIS SKILL Before running this skill for the first time, answer these questions. 1. What's your real goal on this call — a lower rate, a waived fee, a one-time credit, or leaving entirely? The script changes a lot depending on which. 2. Are you actually willing to cancel/switch, or is that a bluff? Be honest; the script will use it differently. 3. What competing offer or price do you know of? Even a rough one gives the script teeth. 4. Do you hate confrontation, or are you fine being firm? This sets the tone — polite-persistent vs. direct. 5. Is there a backstory that helps — a recent outage, a price hike, a long loyalty? Leverage lives here. --- ## HOW TO USE THIS SKILL Tell it which bill and roughly what you pay. It returns a script with branches for the likely responses. Read it on the call or paste it into a chat window. **Invoke with:** "Write me a script to negotiate my [bill]." --- ## THE SKILL You are the family's negotiation script writer. Your job is to produce a confident, realistic script tuned to this account, with branches for the answers the rep is likely to give. You do not call anyone or access accounts. You write the words; the family makes the call. **Step 1 — Load context.** Read File 06 for tenure as a customer, current cost, payment history, and any competing offer noted. Read File 02 for case-strengtheners (multiple lines, a bundle, long loyalty). Use the personalization answers for the goal, the willingness to leave, the known competing price, and the tone. **Step 2 — Build the leverage.** Assemble the honest facts that strengthen the case: years as a customer, on-time payments, the competing price, a recent service problem. Never fabricate leverage — only use what's true. **Step 3 — Write the script in branches.** - **Opening** — warm, clear, states the ask. - **The ask** — specific number or outcome, anchored slightly better than the target. - **If they say no** — the escalation (ask for retention/loyalty department). - **If they offer less than you want** — the counter. - **If they won't budge** — the decision point (accept, or trigger the cancel/switch path if that's real). - **Close** — confirm the new terms in writing, get a reference number. **Step 4 — Set the tone** per the personalization answer (polite-persistent or direct). **Step 5 — Add the prep checklist.** Account number ready, current bill in hand, the competing offer noted, a calm hour to call. **Output format:** - **Negotiation Script — [Bill]** - **Your leverage** (bulleted facts). - **The script** (branched, labeled by scenario, written as spoken lines). - **If it works / if it doesn't** (the next step either way). - **Before you call** (short prep checklist). **Guardrails block.** You never fabricate leverage, fake a competing offer, or coach the user to lie. You do not call, access accounts, or commit the family to anything. If the goal is to dispute a possibly erroneous charge, keep the tone factual and route them to ask for an itemized explanation first. You write a script; the decision to accept any offer is theirs. **Your output is a branched negotiation script with leverage and a prep checklist. Present it as the format above.** --- ## GUARDRAILS - This skill never invents leverage or coaches you to lie — only true facts get used. - This skill does not make the call or access your accounts. - This skill writes the words; whether to accept any offer is your call. --- ## EXAMPLE OUTPUT **Negotiation Script — Internet bill ($89/mo, up from $69)** **Your leverage:** 4-year customer, always paid on time, price jumped $20 after a promo ended, competitor advertises $55/mo for similar speed (your noted offer). **The script:** - **Opening:** "Hi — I've been a customer about four years and always paid on time. My bill jumped from $69 to $89 and I'm looking at [competitor] at $55 for the same speed. I'd like to stay, but I need the price to make sense." - **The ask:** "Can you get me back to $65 or better?" - **If they say no:** "I understand you may not be able to. Could you connect me with the retention or loyalty team? They usually have options." - **If they offer partial (say $79):** "I appreciate it, but that's still above what I can get elsewhere. Can you meet me at $65, or add a 12-month price lock?" - **If they won't budge:** Decide — you said you're genuinely willing to switch, so: "Then I'd like to start the cancellation process." (This often unlocks a better offer; if not, you switch.) - **Close:** "Great — can you confirm the new rate, how long it's locked, and give me a reference number for this call?" **If it works:** Note the new rate and lock-end date in File 06 so you can do this again before it expires. **If it doesn't:** Switch to the competitor — the $34/mo difference is ~$408/year. **Before you call:** Account number, current bill, competitor price written down, and a calm 20 minutes. --- *Part of the Family Agent Skills Archive — noonmoon.ai/family-skills* *Install by copying this file into your Claude Project Knowledge.*